DiscountMugs.com has been awarded an A+ with the Better Business Bureau which is the most highly regarded consumer protection site available. The BBB’s rankings are based on a grading system with “NR” and “F” being the lowest grade and “A+” being the highest grade. The BBB recently gave DiscountMugs.com their highest ranking of A+ which according to the BBB is “An exemplary rating. This means that nothing in our files causes us to have any doubt about the company’s reliability”.
When dealing with DiscountMugs.com or any company
for the first time, you should definitely perform
research to make sure the company is legitimate
and high quality enough to handle your requests.
The internet is a great place to find background
information on a company and see customer reviews.
But, finding legitimate sources that provide non-bias
information can be tricky. Getting real reviews
is not as easy as visiting a popular search engine
and typing in “DiscountMugs.com reviews”.
The best resources for background information
and reviews can be elusive and not always show
up as the first result in your search query. But,
even visiting the right resources for information
is not always enough, one must know what to look
for in a quality company.
Background information on a company can be obtained
through their website. Though a company website
like DiscountMugs.com may appear bias,
it’s usually the place with the most information
about a company. Simply look for certain qualities
like how long the company has been open, the magnitude
of their distribution and pictures of their physical
location. Shopping, especially online, comes with
an element of risk being that there are many scam
companies out there. That risk is greatly reduced
by using a well established company that has been
around for at least ten years.
Finding legitimate reviews can be a tough task.
You want to look on websites that are credible
and you need to be able to discern real reviews
from fake reviews. Unfortunately many companies
post fake reviews on review sites as a way to
undermine their competitors. Be wary of any review
that recommends another company and provides a
link, this is usually an online spam tactic.
One of the most important things to look for in
a company is quality products and services. It
is possible to tell the efficiency of a company
based on its structure. The easiest way is to
compare prices for similar or the same products.
However, a more comprehensive way is to review
the company structure; for instance, if the company
sells products factory-direct that means their
prices should be cheaper. Additionally, if it’s
a promotional products company like DiscountMugs.com
having in-house customization also is a sign of
DiscountMugs.com recently discovered fraudulent
posts and released this letter in response:
Dear Valued Customers,
It has come to our attention that false reports
were posted on several business review websites
by our competitors who are struggling to compete
with our prices. They have resorted to damaging
and untrue postings about our products and services.
Other companies may simply respond by using the
same form of false reporting to hurt their competitors
adding more misinformation on the consumer review
forums; however, DiscountMugs.com has been in
business for over a decade due to our quality
assurance and high ethical standards.
DiscountMugs.com ships thousands of individual
products a month and millions a year, so we understand
that every customer will not always be 100% happy
with shipments. But consumer reports that claim
DiscountMugs.com has hidden costs or that we violate
our contracts are simply untrue. In fact we provide
free setup and shipping for most of our products
and are one of the few companies that can advertise
a 100% price guarantee. And to the false reports
that we violate the trust of our customers, we
find these claims the most erroneous and hurtful
of them all. Our long history of building trust
with clients, some of which we have had for over
ten years, has lead to an A ratings in the industry.
Unfortunately, companies who create fake reviews
on these sites make it incredibly difficult for
consumers to get correct information. This means
consumers must be armed with even greater awareness
and this site strives to help consumer research.
There are three main factors promotional product
customers should take into consideration when
choosing a promotional product company: Price,
When it comes to price, it is not as simple as
putting the products side by side. Some companies
have hidden costs for setup, shipping and customization.
DiscountMugs.com has a price guarantee
as any quality promotional product company should.
Be sure to look for price guarantees or you could
be stuck paying a bunch of hidden costs. Check
the cost of the products before and after customization
and compare them with competitors. Products should
also be cheaper for larger orders, if prices stay
the same, chances are the product is overpriced.
Research the product itself. Make sure the product
is made by a reputable company that has been in
business for a long time like Libbey and Arch.
Make sure the product is made with a safe material.
For instance, sports bottles and water bottles
can contain a potentially harmful chemical called
BPA. Therefore products should be clearly labeled
“BPA Free”. If you are looking for eco-friendly
products, make sure the company you are ordering
from has facts about the product that prove it
Finally, quality service is just as important
as price and product especially when dealing with
a promotional product company. If the company
does not offer a phone number to call and only
communicates by e-mail it shows the company is
not interested in customer service. Make sure
the company has an advanced customer service departments
as well as a sales and art department.